Tickets must be pre-booked via our online booking system to avoid disappointment. Please visit www.tatesofsussex.co.uk for information on how to book a ticket. Unfortunately, we are unable to take advance bookings in-store.

Online tickets must be purchased at least one day before. 

Unfortunately, we are unable to take advance bookings in-store. Tickets can only be purchased online via our ticketing system. There may be some tickets still available to purchase on the door on the day of your visit but we recommend you book online to avoid disappointment. 

Yes, although availability may be limited and the most popular session times are likely to be fully booked. To avoid disappointment, we recommend booking in advance via our online booking system.

Tickets are £10.00 or £12.00 per child and this includes a gift from Santa. Accompanying adults are £3.50 

Non-participating infants under 12 months of age may visit for free as part of a larger paying group. However, if you would like your infant to receive a gift, you will need to purchase a ticket. Infants under the age of 12 months who are not part of a larger paying group will need to purchase a ticket.

Yes, we will be unable to admit any unaccompanied child.

When you book tickets online, you will receive an email. Bring a copy of this email with you or show it on your phone to the elf at the entrance. 

No, if you don’t have a printer you can present your booking reference number on a mobile device. We may ask you for some I.D. so please bring this with you.

Please arrive 10 minutes in advance of your booking time.

There will be some queuing within your allocated time slot, but we have designed our grottos with fantastic moving animated displays, music and other fun activities that will keep children entertained for the duration of their visit.

Yes, our grottos have been designed with walkways that are wide enough for wheelchair access. The rest of the centre is wheelchair friendly, including the coffee shop. There are disabled toilets on site.

Yes, our grottos will include some twinkling and flashing lights.

Yes, there is a large car park is plenty of free parking available.

Yes, you are welcome to take your own photos.

Our grottos are ideal for children under the age of 10, but everyone is welcome!

You child will receive an age appropriate wrapped gift during his or her visit to see Santa.

If you have a Digitickets account, you can log into your account and change the date of your ticket, subject to availability. If you do not have an account, please email help@tatesofsussex.co.uk and we will do our best to change the date or time for you, although this may not be possible if we are fully booked. We require at least 48 hours notice to make any changes to your booking. 

Yes, if you are adding an additional child to your existing booking, you can arrive and pay for the extra child on the door. 

Unfortunately, once booked it is not possible to obtain a refund, although you are able to change the date and time of your ticket. 

If you have a Digitickets account, you can log into your account and change the date of your ticket, subject to availability. If you do not have an account, please email help@tatesofsussex.co.uk and we will do our best to change the date or time for you, although this may not be possible if we are fully booked. We require at least 48 hours notice to make any changes to your booking.